Delete Your Passtrike Account

Delete your account in the app

You can delete your Passtrike account yourself in the Passtrike app:

• Clients: Settings → Delete account.
• Trainers: Profile → Delete account.
• Pending trainer applications: the application screen → Delete account.

The app explains what will happen and asks you to confirm before the account is deleted. If you hold a responsibility in Passtrike Connect, such as head coach or organisation owner, it must be handed over before the account can be deleted.

Request deletion by email

If you cannot use the app, or your account is managed in Passtrike Connect, you can request deletion of your account by emailing privacy@passtrike.com. Please include the email address connected to your Passtrike account.

You can also ask us to delete specific personal data without deleting your whole account.

What happens when your account is deleted

• Your account is closed permanently and cannot be restored.
• Your personal data is deleted or anonymised.
• Some records, such as accounting and invoicing records, security and audit records, and training and nutrition plans or support orders that have been delivered, may be kept in pseudonymised form where this is necessary for those purposes.
• You can later register again with the same email address, but it will be a new account and earlier data is not restored.

Read more in our Privacy Policy.

Contact

For privacy questions, contact:

• Email: privacy@passtrike.com
• Data controller: F&S Active AB
• Org.nr: 559484-3442