Who we are
Passtrike is provided by F&S Active AB (org.nr 559484-3442), Stamgatan 42, 125 74 Älvsjö, Sweden. F&S Active AB is the data controller for the personal data described in this policy.
This policy covers the Passtrike app for clients and trainers, the account information the app shares with Passtrike Connect, and the passtrike.com website. The website is described separately at the end.
Information we process in the Passtrike app
Account
- Name and email address.
- Account type (for example client, trainer or trainer applicant).
- Your password, which is stored only in hashed form by our authentication provider.
Trainers
- Contact details: phone number and address.
- Organisation number, experience, certifications and bio.
- Profile photo, where you add one.
- The information you provide in a trainer application.
Client profile, including health and fitness information
See the next section.
Training and coaching
- Workout sessions and workout logs.
- Training programs and nutrition plans created for you.
- Goals, body logs and personal notes.
Coaching relationship
- Your Client ID or Trainer ID.
- Trainer–client connections and connection requests.
Passtrike Pass
- Group session bookings and their status, and attendance.
Support and feedback
- Support orders your coach places for you, including the profile information needed to prepare them.
- Feedback you submit through Passtrike.
Technical and security information
- Sign-in session data stored on your device to keep you signed in.
- Technical logs, such as IP address and request details, created by our infrastructure for security and operation.
Health and fitness information
Your client profile can include weight, age, gender, height, fitness goals, training level, available equipment, diet preferences, allergies, injuries, medical conditions and medications.
Weight and age are needed to save a client profile; the other fields are optional. This information is used to provide training and nutrition coaching, so that your coach and Passtrike can prepare plans suited to you. Passtrike does not provide medical diagnosis or treatment.
How we use your information
We use your information to provide your account and the app's features; to connect clients with trainers, teams and organisations; to create and deliver training and nutrition plans and Passtrike Pass sessions; to review trainer applications; to handle support; to keep the service secure and prevent misuse; and to answer your questions.
Legal basis
We process your personal data to provide the Passtrike service you have signed up for. How health information and other special categories of personal data are handled is subject to Passtrike's applicable data protection obligations. You can remove optional information from your profile or delete your account at any time.
Who can see your information
Your information is available to the trainer you are connected to and, if you are part of a team or organisation in Passtrike Connect, to the coaches responsible for you there. Authorised Passtrike staff can access information when needed to deliver support orders, review trainer applications, provide support and operate the service.
We do not sell your personal data.
Service providers
We use Supabase for sign-in, database, file storage and server functions for the Passtrike service. Our database and file storage are hosted in the EU (Ireland). The passtrike.com website is served by our website hosting provider. Service providers process data on our behalf only to run Passtrike.
Advertising and tracking in the app
The Passtrike app does not show advertising, does not use your personal data for third-party advertising and does not track you across other companies' apps or websites. The app contains no advertising or analytics tools.
How long we keep your data
We keep your data while your account is active. When you delete your account, your personal data is deleted or anonymised. Some records, such as accounting and invoicing records, security and audit records, and training and nutrition plans or support orders that have been delivered, may be kept in pseudonymised form where this is necessary for those purposes.
Deleting your account
You can delete your account in the Passtrike app:
- Clients: Settings → Delete account.
- Trainers: Profile → Delete account.
- Pending trainer applications: the application screen → Delete account.
Your account is closed permanently and cannot be restored. Your personal data is deleted or anonymised as described above. You can later register again with the same email address, but it will be a new account and earlier data is not restored. If you hold a responsibility in Passtrike Connect, such as head coach or organisation owner, it must be handed over first.
You can also request deletion by email. See Delete your account.
Security
Data is transferred over encrypted connections, and access is limited by account-level access controls so that people only see the information their role requires.
Your rights
You have the right to access, correct and delete your personal data, to restrict or object to processing, to data portability and, where processing is based on consent, to withdraw it. To exercise your rights, contact privacy@passtrike.com.
You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY): www.imy.se.
The passtrike.com website
This section describes the website only, not the Passtrike app.
- Requests and applications: if you send a request or application through the website, for example as a coach interested in Passtrike Established or Passtrike Online, we process the information you enter (name, email address, phone number, profession, business name and your description of your needs) to respond to and follow up your request.
- Earlier waitlist sign-ups: if you joined our waitlist, we received the email address and any training details you chose to share, and use them to contact you about Passtrike.
- Cookies: the website stores your cookie choice in your browser so that it is remembered. The website does not currently load analytics or advertising tools.
- Hosting: our website hosting provider processes technical request data, such as IP address, to deliver the website.
Changes
We may update this policy. The date at the top of this page shows when it was last changed.
Contact
- Data controller: F&S Active AB (org.nr 559484-3442)
- Address: Stamgatan 42, 125 74 Älvsjö, Sweden
- Email: privacy@passtrike.com
© 2026 F&S Active AB. All rights reserved.